SRIB had, as their office manager Michael Knight put it, “spreadsheets within spreadsheets”. This was causing operational problems.
Their particular issues were:
- They were using too much time tracking down data in numerous spreadsheets
- They had limited audit trail for their premiums, which meant debt recovery processes were difficult to implement
- They struggled with their statutory reporting. This was a time-consuming process and they had to double-check information with their accountants prior to submission